MARTLUX | Wear Your Confidence
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πŸŽ‰ Grand Spring Sale is Live! Enjoy up to 15% OFF on selected luxury items. Free Islandwide Delivery on all orders over LKR 10,000!   πŸŽ‰   πŸŽ‰ Grand Spring Sale is Live! Enjoy up to 15% OFF on selected luxury items. Free Islandwide Delivery on all orders over LKR 10,000!   πŸŽ‰
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MARTLUX
MARTLUX
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No.10/4, Menikhinna, Kandy, Sri Lanka

081 730 2100

24/7 CUSTOMER CONCIERGE & SUPPORT

Get In Touch With Martlux

Have questions about an order, merchant onboarding, or payment security? Our dedicated customer care team in Kandy is ready to assist you.

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DIRECT CHANNELS

We Welcome Your Direct Connection

Whether you require live order tracking support, merchant account setup, bulk wholesale inquiries, or technical support, our team is at your disposal.

Company Name
PV 00369041

MARTLUX (PVT) LTD

No.10/4, Menikhinna, Kandy, Sri Lanka

Customer & Order Support
081 730 2100 Order Details & Support

Dedicated 24/7 Concierge & Live Order Support Desk

Seller Support Desk
081 730 2100 Seller Support

Merchant Onboarding, Storefronts & Merchant Support

Finance & Accounts Desk
081 730 2100 Finance & Payments

Invoicing, Payments, Bank Transfers & Refund Desk

Email Desks
Support: support@martlux.lk
Company Info: info@martlux.lk
Instant WhatsApp Help

Message our support desk for instant tracking & order inquiries.

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COMMON INQUIRIES

Frequently Asked Questions

You can track your parcel live anytime by visiting our Track Order page with your unique Order ID. You will also receive automated SMS tracking links via our delivery partners (Prompt Courier, PromptX, and PickMe).
We offer a guaranteed 7-day buyer protection window. If an item arrives damaged, defective, or significantly mismatched from the merchant listing, you can request an instant return or exchange through our customer portal.
Head over to our Merchant Registration portal. Submit your business credentials or National Identity Card, upload your bank information for payouts, and our merchant desk will review and activate your storefront within 24 hours.
Martlux supports Visa, Mastercard, Sampath Bank IPG, Dialog Genie, WebSpark, Koko 3-month interest-free installment plans, and verified Cash on Delivery (COD) across all supported delivery zones.
TRUSTED BY THOUSANDS,
POWERED BY PARTNERS
Sampath Bank
Web Spark
PayPal
KOKO Pay Later
Dialog
lankapay
SECURED BY SSL
Free Islandwide Delivery
On orders over LKR 5,000
Cash on Delivery
Pay when you receive
7 Days Easy Returns
No questions asked
24/7 Customer Support
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Welcome to MARTLUX! I read our site info to answer your questions. Ask anything about shopping, orders, or sellers. πŸ’Ž